Returns & Exchanges

Our Commitment to Your Satisfaction

At SHEIN STORE, we understand that finding the perfect maternity wear is essential during this special time in your life. Just as we design our maternity collection with your comfort and style in mind, we’ve created a returns and exchanges policy that prioritizes your convenience and peace of mind.

Eligibility for Returns & Exchanges

We accept returns and exchanges for most items within 15 days of delivery. To be eligible:

• Items must be in original condition – unworn, unwashed, and undamaged
• All original tags must be attached
• Items must be in original packaging
• Proof of purchase (order number) is required

Non-Returnable Items

To ensure hygiene and quality standards, the following items cannot be returned or exchanged:

• Maternity Leggings (due to intimate nature and stretch fabric testing)
• Maternity Tank & Camis (intimate wear category)
• Final sale items (clearly marked at time of purchase)
• Personalized or custom-made items
• Items without original tags or packaging

Note: We make exceptions for defective or incorrect items – please contact us immediately if you receive a damaged or wrong product.

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

Step 2: Wait for Authorization

Our customer service team will respond within 24 hours (on business days) with:

• Return authorization number
• Shipping instructions and return address
• Further instructions if applicable

Step 3: Package and Ship Your Return

Please include:

• Items in original condition with tags attached
• Original packaging if possible
• Copy of your order confirmation or packing slip
• Return authorization number clearly visible on the package

We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Step 4: Return Processing

Once we receive your return:

• We’ll inspect the items within 2-3 business days
• You’ll receive an email confirmation once inspection is complete
• Refunds or exchanges will be processed accordingly

Refunds & Exchanges

Refund Processing

• Processing Time: 5-7 business days after we receive and inspect your return
• Refund Method: Refunds are issued to your original payment method
• Deductions: Original shipping fees are non-refundable (unless return is due to our error)
• International Refunds: May take additional 3-5 business days to appear in your account

Exchange Processing

• Exchanges are subject to product availability
• If your preferred exchange item is unavailable, we’ll process a refund
• You’ll be responsible for shipping costs for the exchanged item
• Exchange processing time: 7-10 business days total

Defective or Incorrect Items

If you receive a defective item or wrong product:

• Contact us within 48 hours of delivery at [email protected]
• Include photos clearly showing the issue
• We’ll provide a prepaid return shipping label
• We cover all costs for returns due to our errors
• Priority processing for replacement items