Welcome to SHEIN STORE’s FAQ page! We’re here to make your maternity shopping experience as comfortable and stress-free as possible. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, our customer service team is always happy to help!
📦 Shipping & Delivery
How long will my order take to arrive?
We process orders within 1-2 business days. After processing, shipping times depend on your chosen method:
- Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
- Free Shipping (orders over $50): 15-25 business days via EMS
Do you ship worldwide?
Yes! We proudly deliver to most countries including Australia, Europe, and North America. However, we’re currently unable to deliver to certain remote areas and some Asian regions.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your package’s journey right to your doorstep!
👗 Products & Sizing
What types of maternity wear do you offer?
Our collection includes everything you need for a comfortable pregnancy:
- Maternity Dresses & Jumpsuits
- Maternity Tops, Blouses, T-shirts, and Tanks
- Maternity Bottoms including Jeans, Leggings, Pants, and Skirts
- Maternity Denim Overalls & Shorts
- Maternity Beachwear and Two-piece Suits
How do I choose the right size?
Our maternity wear is designed to accommodate your changing body. We recommend checking our detailed size charts for each product. If you’re between sizes or unsure, we suggest sizing up for maximum comfort throughout your pregnancy.
Are your fabrics comfortable for sensitive skin during pregnancy?
Absolutely! We select soft, breathable fabrics that are gentle on sensitive skin and provide the flexibility and comfort you need during pregnancy.
💳 Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes! We use secure encryption technology to protect your personal and payment information. Your security is our priority.
🔄 Returns & Exchanges
What is your return policy?
We want you to love every piece! You can return items within 15 days of receipt. Items must be unworn, in original condition with tags attached. Please contact our customer service team to initiate a return.
How long do refunds take?
Once we receive your returned items, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and bank.
Do you offer exchanges?
Yes! We’re happy to help with exchanges for different sizes or colors, subject to availability. Contact us within 15 days of receiving your order.
🌐 Website & Account
How do I create an account?
You can create an account during checkout or by clicking the “Sign Up” button in the top navigation. Having an account lets you track orders, save favorites, and enjoy faster checkout.
I forgot my password – what should I do?
Click “Forgot Password” on the login page and enter your email address. We’ll send you instructions to reset your password securely.
Still Have Questions?
Our friendly customer service team is here to help you through every step of your maternity journey. Don’t hesitate to reach out!
Email: [email protected]
We typically respond within 24 hours during business days.
Thank you for choosing SHEIN STORE for your maternity wear needs. We’re honored to be part of your beautiful pregnancy journey!